On Reliability
It’s been an interesting couple of months. While I’ve been getting the business going, I’ve also been trying to get my house ready to sell, trying to sell the house, and picking up contract work. What’s been amazing to me during the process is how utterly unreliable some companies and individuals are that I’ve worked with. For instance, I’ve dealt with plumbers who said that the work they were doing replacing galvanized pipe under the house would be done within a single day and ended up losing some shrubs I just planted because the water was off for three days during a heat wave. The same plumbers also managed to knock some duct work and a dryer vent loose, ultimately causing moisture problems under the house, which made a buyer back out at the last minute.
Reliability is not free, nor is it cheap, but lack of reliability is even more expensive. In terms of business, the problems they created cost me several thousand dollars, both in repairs and in opportunity cost (because there were quite a few hours I was not able to work out of the house when I expected to be able to, because we had to go through the process of showing it again).